1. Shipping Policy 

This Shipping Policy applies to all orders placed through SIGONNA.

Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays).
 We reserve the right to delay processing in cases of high demand, suspected fraud, or incorrect order details.

Shipping Methods & Delivery

Estimated delivery times:

  • Standard Shipping: 2–5 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other factors beyond our control.

Tracking

You will receive a tracking number once your order has shipped.

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.
 We are not liable for orders shipped to incorrect addresses provided by the customer.

Risk of Loss

All purchases are made pursuant to a shipment contract.
 Risk of loss and title pass to you upon delivery to the carrier.

 

 

2. Return & Refund Policy 

We accept returns within 30 days of delivery.

Return Eligibility

To qualify for a return:

  • Item must be unused

  • In original packaging

  • In resellable condition

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Worn or damaged items (not due to our error)

  • Items returned without original packaging

Refunds

Refunds are issued to the original payment method after inspection.
 Processing time may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • Item is defective

  • Incorrect item was received

Chargebacks

We encourage customers to contact us before initiating a chargeback.
 Unauthorized chargebacks may be disputed.